Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Komavic. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

• Orders are processed within 1–3 business days after payment is successfully received.
• Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
• During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

We currently ship to most countries worldwide.

If we are unable to ship to your location, you will be notified before your order is processed or shortly after your purchase.

Estimated Delivery Time

- Domestic Shipping (US) We offer the following shipping options within US:

• Standard Shipping: 7-12 business days

Shipping fees are calculated at checkout based on your location and order weight.

- International Shipping We ship to selected international destinations. Estimated delivery times for international orders are 7–21 business days, depending on the destination country and customs processing.

Please note that international customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Shipping Costs

Shipping charges are calculated during checkout based on your delivery address and the products in your order.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer will be displayed on our website or during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can also track your shipment using our Track Your Order page.

Please allow up to 48 hours for tracking information to become available after your shipment has been dispatched.

Address Accuracy

Please ensure your shipping address is accurate and complete before placing your order.

If you need to update your shipping address, contact us immediately at support@komavic.com.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Delayed Shipments

While we strive to deliver every order on time, occasional delays may occur due to:

• High shipping volume
• Customs inspections
• Weather conditions
• Carrier delays
• Public holidays
• Incorrect shipping information

We appreciate your patience if unexpected delays occur.

Lost or Missing Packages

If your tracking information indicates your package has been delivered but you have not received it, please:

• Verify your shipping address.
• Check with family members, neighbors, or your building management.
• Contact the shipping carrier.
• If you still cannot locate your package, email support@komavic.com within 7 days of the delivery date so we can assist you.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the damaged item
• Photos of the shipping package
• A brief description of the issue

Our support team will review your request and work to provide an appropriate solution.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Komavic is not responsible for delays caused by customs clearance procedures.

Returns & Refunds

We proudly offer a 90-Day Money-Back Guarantee on eligible purchases.

For complete details regarding return eligibility, return instructions, refund processing, and exclusions, please refer to our Refund Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Komavic
A brand of Painfreejoy LLC

Email: support@komavic.com

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (ICT)

Registered Office:
1603 Capitol Ave
Cheyenne, WY 82001
United States