Privacy policy
Privacy Policy
Effective Date: July 28, 2026
At Komavic, your privacy is important to us. This Privacy Policy explains how Komavic, a brand of Painfreejoy LLC, collects, uses, stores, and protects your personal information when you visit komavic.com, place an order, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
Information You Provide
When you place an order or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number (if provided)
- Payment information (processed securely by our payment providers)
- Order history
- Customer support communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral source
- Cookies and similar technologies
2. How We Use Your Personal Data
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Process refunds and returns
- Improve our products and services
- Prevent fraud and unauthorized transactions
- Analyze website performance
- Personalize your shopping experience
- Send promotional emails (only where permitted by law or with your consent)
3. Payment Information
Payments are processed securely through trusted third-party payment providers.
Komavic does not store your complete credit card or debit card information.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Maintain your shopping cart
- Analyze website traffic
- Improve website functionality
- Measure advertising performance
You may disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.
5. Sharing Your Personal Information
We may share your personal information only when necessary with trusted third parties, including:
- Payment processors
- Shipping and logistics providers
- Order fulfillment partners
- Customer support providers
- Analytics providers
- Marketing and advertising platforms
- Legal or regulatory authorities when required by law
We do not sell your personal information to third parties.
6. Shopify
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products.
Shopify may process certain personal information necessary to operate our store, process orders, prevent fraud, and improve platform services.
For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.
7. Data Retention
We retain your personal information only as long as necessary to:
- Complete your orders
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When personal information is no longer required, it will be securely deleted or anonymized where appropriate.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your personal data
To exercise these rights, please contact us at:
9. Marketing Communications
If you subscribe to our newsletter or marketing emails, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.
10. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us immediately so we can remove it.
11. International Data Transfers
Because our business serves customers worldwide, your personal information may be processed or transferred to countries outside your country of residence.
We take reasonable measures to ensure your information is handled securely and in accordance with applicable privacy laws.
12. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
Although no method of internet transmission is completely secure, we continuously work to protect your information.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
We encourage you to review their privacy policies before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
Your continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
Komavic
A brand of Painfreejoy LLC
Email: support@komavic.com
Registered Office:
1603 Capitol Ave
Cheyenne, WY 82001
United States