Refund policy
Refund Policy
Effective Date: July 28, 2026
At Komavic, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
We proudly offer a 90-Day Money-Back Guarantee on eligible purchases made through komavic.com.
1. 90-Day Return Period
You may request a return within 90 calendar days from the date your order is delivered.
To be eligible for a return, your item must:
- Be purchased directly from komavic.com
- Be accompanied by proof of purchase (such as your order number or receipt)
- Be returned in its original condition whenever possible
Products that arrive damaged, defective, or incorrect are also eligible for a replacement or refund.
2. Cancellation Period
Orders may be cancelled within 24 hours of purchase or before they have entered processing for shipment, whichever occurs first.
If your order has already been processed or shipped, it can no longer be cancelled. However, you may still request a return under our 90-Day Money-Back Guarantee after your order has been delivered.
To request an order cancellation, please contact us as soon as possible at support@komavic.com.
3. Return Procedure
To request a return, please contact our customer support team at support@komavic.com with the following information:
- Your order number
- Your full name
- The reason for your return
- Photos or videos (required if the item is damaged, defective, or incorrect)
Once your request has been reviewed and approved, we will provide detailed return instructions, including the appropriate return address if required.
Please do not return any product without contacting us first. Unauthorized returns may delay or prevent refund processing.
4. Damaged Goods
If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping packaging
- A brief description of the issue
After reviewing your request, Komavic may provide one of the following solutions:
- A replacement item
- A full refund
- A partial refund
- Another appropriate resolution based on the circumstances
5. Return Shipping Costs
If the return is due to our error, including:
- Damaged products
- Defective products
- Incorrect products shipped
Komavic will cover the reasonable return shipping cost or provide another suitable solution.
If the return is due to a change of mind or another non-quality-related reason, the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is the result of our error.
6. Refund Method
Approved refunds will be issued to the original payment method used to place your order.
For security reasons, refunds cannot be sent to a different payment method unless required by applicable law.
7. Refund Processing Time
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your refund is approved:
- Your refund will be processed within 5–10 business days.
- The refunded amount will be credited to your original payment method.
- Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
8. Restocking Fee
Komavic does not charge any restocking fees for approved returns.
9. Non-Returnable Items
Unless they arrive damaged or defective, the following items are generally not eligible for return:
- Personalized or custom-made products
- Gift cards
- Items damaged through misuse, abuse, neglect, or unauthorized modification
- Products returned without prior authorization
- Products returned after the 90-day return period
10. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Contact your bank, as refunds sometimes require additional processing time.
If you still have not received your refund after completing these steps, please contact us at support@komavic.com.
11. Exchanges
We replace items only if they are:
- Damaged
- Defective
- Incorrectly shipped
If you need an exchange, please contact support@komavic.com before returning your item.
12. Contact Us
If you have any questions regarding returns or refunds, we're happy to help.
Komavic
A brand of Painfreejoy LLC
Email: support@komavic.com
Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM (Mountain Time)
Registered Office:
1603 Capitol Ave
Cheyenne, WY 82001
United States