FAQ

Frequently Asked Questions

Orders

How do I place an order?

Simply add your desired products to your cart, proceed to checkout, and complete your purchase using one of our secure payment methods.

Can I change or cancel my order?

If your order has not yet entered processing or shipped, please contact us immediately at support@komavic.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once fulfillment has begun.

How can I track my order?

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can also track your shipment through our Track Your Order page.

Shipping

Where do you ship?

We ship to many countries worldwide. Shipping availability is displayed during checkout based on your delivery address.

How long does shipping take?

Please refer to our Shipping Policy for the most up-to-date processing and estimated delivery times, as these may vary depending on your location and the products ordered.

How much does shipping cost?

Shipping charges are calculated during checkout before payment. Any free shipping promotions will be clearly displayed on our website.

Will I receive a tracking number?

Yes. Every shipped order includes a tracking number, which will be emailed to you once your order has been dispatched.

Returns & Refunds

What is your return policy?

Please refer to our Refund Policy for complete eligibility requirements, return conditions, and any exclusions before requesting a return.

How do I start a return?

To initiate a return, email support@komavic.com with:

  • Your order number

  • The reason for the return

  • Photos or videos if the item is damaged or incorrect (when applicable)

Our support team will review your request and provide return instructions if your return is eligible.

Who pays for return shipping?

Responsibility for return shipping costs depends on the reason for the return. Please refer to our Refund Policy for detailed information.

When will I receive my refund?

Once your returned item has been received, inspected, and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or card issuer.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible after delivery at support@komavic.com. Include your order number along with clear photos of the item and packaging so we can investigate and provide an appropriate solution.

Products

Are your products safe for pets?

Yes. We carefully select products designed to improve the comfort and well-being of pets. We recommend supervising your pet when introducing any new product.

How do I choose the correct size?

Please review the sizing information on each product page. If you need assistance, our support team will be happy to help before you place your order.

Payments

Which payment methods do you accept?

We accept major credit and debit cards along with other secure payment methods displayed during checkout.

Is my payment secure?

Yes. All payments are processed through encrypted, secure payment gateways. Komavic does not store your complete payment information.

Customer Support

How can I contact Komavic?

Email: support@komavic.com

WhatsApp: +84 369 795 568

What are your customer support hours?

Monday–Friday

9:00 AM–6:00 PM (ICT)

We aim to respond to all inquiries within one business day.

Still Need Help?

If you can't find the answer you're looking for, please contact us at support@komavic.com. Our team is always happy to help.